Shipping Policy
Hong Kong Kimbosen Co., Limited ships clothing products to customers. Orders are processed using standard processing timelines. Shipping costs are calculated during checkout based on destination and selected shipping method. Delivery timelines are standard and vary by destination and carrier. Hong Kong Kimbosen Co., Limited does not guarantee specific delivery dates. Tracking information is provided for each order once it is shipped. Customers can track their orders through shirtjwds.com.
Shipping is available to the destinations listed at checkout. Hong Kong Kimbosen Co., Limited does not ship to locations not listed. Any customs duties or import taxes are the responsibility of the customer. Hong Kong Kimbosen Co., Limited is not responsible for delays caused by customs clearance or carrier issues.
Return Policy
Hong Kong Kimbosen Co., Limited offers a strict 14-day no-reason refund policy. Customers may return items within exactly 14 days of receipt for any reason. The 14-day period begins on the date of delivery as confirmed by the carrier's tracking system. To be eligible for a return, items must be unused, in original packaging, and have all original tags attached. Items that are used, damaged by the customer, or missing tags are not eligible for return.
The buyer completely bears all return shipping costs. Hong Kong Kimbosen Co., Limited does not reimburse return shipping charges. Return shipping costs are non-refundable. Customers are responsible for choosing a shipping method that provides tracking. Hong Kong Kimbosen Co., Limited is not responsible for returns lost or damaged in transit.
All returns must be authorized in advance. Unauthorized returns will not be accepted. Hong Kong Kimbosen Co., Limited reserves the right to refuse any return that does not meet the return conditions.
Return Process
To initiate a return, follow these steps:
1. Contact Hong Kong Kimbosen Co., Limited at [email protected] within 14 days of receiving the item. Provide the order number, item name, and reason for return.
2. Receive a return authorization and detailed instructions from Hong Kong Kimbosen Co., Limited. Do not ship the item until you receive the return authorization.
3. Pack the items securely in the original packaging with all tags attached. Include the return authorization document inside the package. Ensure the package is properly sealed.
4. Ship the package to the following address: The recipient must be Hong Kong Kimbosen Co., Limited, the contact phone is +852 6264 2468, and the specific return address is UNIT 917A, 9/F., TOWER A, NEW MANDARIN PLAZA, NO.14 SCIENCE MUSEUM ROAD TST, KLN, HONG KONG.
5. Obtain a tracking number for the return shipment and send the tracking number to [email protected].
6. Hong Kong Kimbosen Co., Limited will inspect the returned items upon receipt. If the items meet the return conditions, a refund will be processed. If the items do not meet the conditions, the return will be rejected, and the items will be shipped back to the customer at the customer's expense.
Refund Processing
Refunds are issued to the original payment method. The refund arrival time is at least 14 days after Hong Kong Kimbosen Co., Limited receives and approves the return. This 14-day period begins on the date the return is approved, not the date the return is shipped. Hong Kong Kimbosen Co., Limited processes refunds as quickly as possible, but the refund will not arrive earlier than 14 days after approval.
For PayPal refunds, the refund will take at least 14 days to process. However, in some regions, local laws require up to 30 days for PayPal refunds to be completed. Hong Kong Kimbosen Co., Limited complies with all applicable local laws regarding PayPal refund timelines. Customers should allow up to 30 days for PayPal refunds in those regions.
Refunds do not include original shipping costs or return shipping costs. Only the purchase price of the returned items is refunded. Refunds are issued in the same currency as the original purchase.
Damaged or Defective Items
Any claims for damaged or defective items must be submitted within exactly 7 days of receipt. This 7-day period is strict and matches the Terms of Service. To submit a claim, contact Hong Kong Kimbosen Co., Limited at [email protected] within 7 days of receiving the item. Provide the order number, a description of the damage or defect, and clear photographs of the item and packaging.
Hong Kong Kimbosen Co., Limited will review the claim and provide instructions. If a return is required, the buyer completely bears the return shipping costs. Hong Kong Kimbosen Co., Limited may offer a replacement or a refund at its discretion. Claims submitted after the 7-day period will not be accepted.
Non-Returnable Items
Items that do not meet the return conditions are non-returnable. Non-returnable items are items that are used, damaged by the customer, missing original tags, or not in original packaging. Items returned without prior authorization are non-returnable. Items that are returned after the 14-day return period are non-returnable.
Hong Kong Kimbosen Co., Limited does not accept returns for items that have been altered, washed, or worn. Customers must ensure items are in original condition before initiating a return. Hong Kong Kimbosen Co., Limited reserves the right to determine whether an item is in original condition.
Contact Information
For any questions regarding shipping or returns, contact Hong Kong Kimbosen Co., Limited.
Email: [email protected]
Phone: +852 6264 2468
Address: UNIT 917A, 9/F., TOWER A, NEW MANDARIN PLAZA, NO.14 SCIENCE MUSEUM ROAD TST, KLN, HONG KONG
Website: shirtjwds.com
